We take your organisation to the next level with Total Quality Management

Our employees offer an expert helping hand to improve customer satisfaction throughout the supply chain of your company

What is a Quality Management System (QMS)?

A quality management system (QMS) is a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis.

Quality management systems serve many purposes, including:

  • Improving processes
  • Reducing waste
  • Lowering costs
  • Facilitating and identifying training opportunities
  • Engaging staff
  • Setting organization-wide direction

The importance of a QMS, even for small businesses.

The cornerstone of a quality organisation is an effective quality management system and although many small businesses may not have large resources available to put into quality management, it can still be done effectively. Effective QMS’ are rigorous processes, which are able to continually increase the economic and quality value of products and services. They work to enhance the experience of your customers, which, for a small business, is essential when it comes to ensuring customer retention.

Two overarching benefits to the design and implementation of documented quality management systems include:

  1. Meeting the customer’s requirements, which helps to instill confidence in the organization, in turn leading to more customers, more sales, and more repeat business
  2. Meeting the organization’s requirements, which ensures compliance with regulations and provision of products and services in the most cost- and resource-efficient manner, creating room for expansion, growth, and profit.

Quality Management reflects the whole organisation!

Total Quality Management is a combined effort of both top level management as well as employees of an organization to formulate effective strategies and policies to deliver high quality products which not only meet but also exceed customer satisfaction.

Total Quality management enables employees to focus on quality than quantity and strive hard to excel in whatever they do. According to total quality management, customer feedbacks and expectations are most essential when it comes to formulating and implementing new strategies to deliver superior products than competitors and eventually yield higher revenues and profits for the organization.

How can we help you?

Quality Tracking is a group of experts specialised in Total Quality Management. We support and guide you to build quality in your products, processes and services at all levels of your organisation. We understand that your company is unique, we can provide your organisation with a fresh perspective.


Quality Tracking provides Quality Management, Quality Engineering and Project Management services to your company to enable you to maintain high-level product and service quality. Our all-round experts offer several skills and methods to do so. They base their consultancy on three key concepts: engagement, adaptability and support. Quality Tracking operates in various business areas, ranging from oil & gas industries to automotive.

Implement standards and guidelines and upgrade your management systems.

Manage and develop your suppliers to ensure high level incoming quality products and services.

Perform supplier process audit based on a selected suppliers list and background.

Support your organization in strategically improving methodology and processes to guard and assure Quality on all your incoming products.

Provide special expertise to fill your interim quality positions, as quality management is our core business.

Training in the key aspects of Quality Management, they provide key tools to enable you to design, measure and improve the way you work.